They then without authorisation charged 10 days worth of car hire from our card, even though we never had a car in the first place. He was outrageously rude, and we were in complete shock. The supervisor at Nova car said "we have your money and you will not be getting a car". Even though we had a confirmation voucher for Nice, they refused to accept this new contract that they sent us and so we asked for a refund. They had cars available to give us but then Nova reneged on the contract and said that because we didn't pick up the car the day before in Marseilles we could no longer get a car. We returned the next morning and the car hire company (gold car) said they had no information of the change in pick up location. When we arrived at Nice the car office had already shut and we called Nova and they said the workers must have left early. We contacted Nova car before the flight and organised a change of pickup location, and they emailed us through a new confirmation voucher with the change in pickup location (as Nice). We were supposed to pick up our car from Marseilles but our flight was diverted to Nice due to bad weather. TIP: book direct with the rental company they show on their search results - it will be cheaper and you're less likely to get ripped off like we were.Would not give car after payment and then charged credit card unauthorised Once they have your cash, they couldn't give a stuff about you or whether you ever even get a car or not. If you have any issues whatsoever they will wash their hands of you. however, once back they have just stonewalled and basically told us to get lost, they're going to keep the deposit anyway. Nova Car Hire agent we spoke to on the phone at the time said to call on our return and expect a refund of our deposit at least. We ended up having to make a new (last minute) booking with another rental company in order not to be stranded. Rental company refused to give us a car (despite the one we booked clearly sitting outside their office) and said we would need to book all over again (and wait two days for it to turn up!). Delays with the French train service meant we just missed our pick up slot. Once Nova Car Hire had our deposit they really couldn't care less.
Left with no car - AVOID NOVA CAR HIRE!!!! It was impossible to change the tyre ,it was dark and there was a pack of dogs the only thing possible was to leave it as the car hire company had no interest whatsoever Keep well clear of them please They say a lot of damage was done but I have photos which show it was just a tyre. They would not give me another car and keep taking money out of my credit card account which I have now stopped. Ehatcthey did was accuse me of incompetence in giving the key to this person ,not accepting that they would not /could not communicate with me ,they collected the key and took the car. I have a friend in Turkey who drove 49 miles to rescue me ,I gave the car hire company his details as they could not speak English ,I gave him the key so he could communicate with them. Sincerely, John Buckley McQuaidĪfter hiring a car ,I had to sign so many documents but it was midnight so I just wanted away ,I tried to pay by debit card but they would not accept I know why now ! On a very dark unlit country road I had a tyre blow out on leaving the car there were wild dogs so you can imagine ,it is now 1am so I tried to contact the hire company but no interest or offer of help. Furthermore - writing a review on NOVA CARE HIRE'S own review page (link provided kindly by NOVA CAR HIRE in a follow-up mail) proved impossible, as the page redirects to a blank page within seconds of entering the site. I am most certainly not satisfied with NOVA CAR HIRE and will NEVER be using NOVA CAR HIRE again. I paid an extra comprehensive insurance to BUDGET Cars, so that I did not risk paying up to 1000 Euros should anything happen to the car during the rental period. Should anything happen while the car was parked in a hotel car park, I was not covered unless I was actually in the car. I was not covered should an accident be my fault. On arrival at the BUDGET CARS' desk in Dublin Airport, I was informed that the so-called comprehensive insurance, which NOVA CAR HIRE provides through a third party, has several exceptions – notably: 1. Recently I rented a car for 14 days at Dublin Airport from BUDGET CARS through NOVA CAR HIRE (Booking Number BIE000161587) and will NEVER be using NOVA CAR HIRE again.
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